Key Account Manager
Manpower Switzerland brings 55 years of experience in the employment services sector. With our innovative HR solutions, we support our clients in quickly adapting to a constantly evolving labor market. We offer flexible solutions for the planning of permanent and temporary resources, tools, and services for candidate or employee selection, outplacement, outsourcing, and HR management consulting.
With 60 branches, 20,000 temporary employees, 2,000 permanent placements, and over 5,000 clients active in all industries, Manpower is one of the leading staffing companies in Switzerland.
For our offices in Geneva, Lausanne, or Zurich, we are looking for a
Key Account Manager (m/f) – 80% to 100%
Your mission
As a Key Account Manager at ManpowerGroup, you will play a pivotal role in managing and developing relationships with the strategic clients in your portfolio. You will ensure the delivery of high-quality services while driving revenue growth. You will focus on increasing market share with existing clients, acquiring new clients aligned with the company’s priorities, and strengthening long-term partnerships through exceptional client relationship management. This role requires strong client engagement skills, deal-closing abilities, and acting as a key communication link between clients and internal teams.
Your responsibilities
Client portfolio development:
- Increase market share within the existing client portfolio by identifying and seizing business opportunities.
- Proactively manage and deepen relationships with key clients to strengthen long-term partnerships.
Client focus and service quality:
- Ensure maximum attention and service quality for existing clients by closely collaborating with internal teams.
- Address client needs pragmatically and deliver effective solutions to maintain high satisfaction and trust.
Client reporting and business reviews:
- Develop and implement structured processes for account management, including regular reporting.
- Conduct quarterly business reviews to evaluate account performance, identify opportunities, and set actionable goals.
New client acquisition and onboarding:
- Identify and acquire new clients in alignment with the company’s priorities to expand the client base and support growth objectives.
- Oversee the activation and onboarding of new clients to ensure a smooth transition and setup process.
Internal collaboration and stakeholder management:
- Serve as a key communication link between clients and internal stakeholders, ensuring alignment and clarity on client needs and project delivery.
- Facilitate strong internal coordination to provide seamless service to clients and meet their evolving needs.
Your skills
- Client interaction: Strong interpersonal skills to confidently interact with clients and close deals effectively.
- Problem-solving: A pragmatic approach to problem-solving with the ability to adapt and deliver solutions based on client needs.
- Communication: Excellent communication skills to foster collaboration, ensure clarity, and act as a reliable link between clients and internal teams.
- Languages: Fluency in French and/or German; proficiency in English is an asset.
Your experience
Proven experience in a key account management or client-facing role within a B2B environment, ideally in recruitment, HR services, or consulting.
If this profile matches your skills and interests, please apply directly via our online recruitment portal. (Paper applications will not be considered)
